Committed to Treating Customers Fairly

At KMG Independent Limited, we are committed to offering our clients the highest possible standards of service. In so doing, we are pleased to support the Financial Services Authority initiative “Treating Customers Fairly”.

We recognise that both we and our clients have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our commitment to you

We will

• provide you with clear information about the products and services we offer, including fees and charges
• ascertain your individual needs, preferences and circumstances before recommending a product
• only recommend a product that we consider suitable for you and that you can afford – and always the most suitable from the available options
• not recommend a product if we can’t find one we consider suitable
• encourage you to ask if there is something you don’t understand
• enable you to switch provider, change product, submit a claim or make a complaint without difficulty
• give you access to a formal complaints procedure should you become unhappy with our service.

How you can help us

To help us give you the most appropriate advice, we will ask you to:

• tell us as much as possible about your circumstances, including details of income and outgoings, attitude to risk, and financial objectives to enable us to properly assess how much you can afford to invest
• let us know about changes that might affect your ability to maintain a product, in particular to repay a mortgage
• tell us if there is any aspect of our service, or of a product we have discussed or recommended, that you don’t understand
• tell us if you think there are ways we can improve our service.

Signed


Jenna Duffett Dip PFS, Certs CII (MP&ER)
Managing Director